Return and refund policy

For an unused stock bat, contact trevor@splitgrip.com within 30 days after delivery to request a return. Include your order number and the items you want to return. Returned items must be unused, unmodified, in their original condition and packaging. Please obtain return instructions before sending a package; we will confirm the appropriate return address.

Custom or personalized bats and products sold with disclosed cosmetic blemishes are final sale, except where we sent the wrong item, the item arrived damaged, or applicable law requires otherwise. This does not limit any rights that cannot legally be excluded.

For a change-of-mind return, the customer pays return shipping. We do not charge a restocking fee. Original outbound shipping charges are not refunded for a change of mind. If we sent the wrong item or an item arrived damaged, contact us promptly with photos so we can arrange the appropriate return, replacement or refund at our expense.

After we receive and inspect an authorized return, we will email you the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. For an exchange, contact us so we can confirm availability and arrange the next steps.

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after production, personalization or shipping has started. We will confirm the available options before making a change.

Returns for unused items are separate from warranty claims. Eligible manufacturing issues on an original Split Grip bat are reviewed within the published 30-day warranty period measured from recorded delivery. Use the Warranty page or email trevor@splitgrip.com. Follow each product's approved ball-use and training restrictions. Disclosed blems and replacement bats are excluded from that warranty as stated on the product and Warranty pages.